Our shipping policy is designed to ensure a clear, reliable, and customer-friendly experience for all eyewear orders placed on our website. All orders are processed and shipped from our warehouse during business days (Monday to Friday), excluding public holidays. Standard processing time for non-prescription eyewear is 1–2 business days, while prescription orders require 3–5 business days to verify prescriptions and prepare custom lenses, which may extend to 7 days for specialty prescriptions or high-volume periods.
We offer free standard shipping on all domestic orders over a specified threshold, with free for smaller orders. Expedited and express shipping options are available at checkout for customers needing faster delivery, with transit times of 1–3 and 1–2 business days respectively once shipped. Orders shipped to Alaska, Hawaii, or military addresses (APO/FPO) may have longer transit times due to carrier routes, and international shipping is available to select countries with rates calculated at checkout, including estimated duties and taxes where applicable.
A tracking number and delivery update email are sent automatically once your order is dispatched, allowing you to monitor your shipment in real time. We partner with trusted carriers to ensure safe delivery, and all orders include basic insurance against loss or damage during transit. For orders over a certain value, a signature upon delivery may be required for security.
Please note that delivery times are estimates and may be affected by carrier delays, weather, or customs clearance. We are not responsible for delays outside our control but will assist with tracking and resolving issues promptly. If you have questions about shipping, contact our customer service team via email or phone, and we will respond within 24 hours to address your concerns.